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Alfransi Bank
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  • Can I change my Subscriber ID or Password?
    Your Subscriber ID is your permanent code. You can change your password at any time by choosing the option on FransiPlus.
  • Where can I use my BSF Credit Card?
    Your BSF credit card can be used at any Point of sale, websites or ATMs that accepts Visa or MasterCard anywhere in the world. Use it to pay for goods and services at shops worldwide including airlines, hotels, supermarkets, airlines, car rentals, restaurants and many others.
  • How do I execute different banking operations?
    You have unlimited access to your account at any time using many different methods:
    • FransiPlus
    • FransiMobile
    • FransiPhone
    • Banque Saudi Fransi ATM
  • Can I apply for a loan through FransiPlus?
    You cannot apply for a loan BUT you are able to create a lead to let the bank advisor communicate you and proceed with the loan request.
  • Can I pay my telephone bills from any account?
    You can pay your bills from any of your current accounts. All you need to do is choose which account you want to pay your bills from the drop down menu.
  • How do I make a payment on my card?
    You can pay through convenient online banking through Fransi Plus, on the Fransi Mobile app, over the telephone, in person at one of our branches, or at a conveniently-located ATM near you.
  • Which items could I order?
    You can order a Chequebook and a bank statement. A maximum of 1 order can be made per business day. To receive your Chequebook, please visit the branch where your account is held to pick up your Chequebook after 4 business days of order.
  • How can I open a savings account?
    You can open a savings account by visiting any of the Banque Saudi Fransi branches And For more information, please visit the savings account page on Banque Saudi Fransi website or contact us through FranciPhone.
  • How can I open a fixed deposit account?
    You can open a fixed deposit account by visiting any of the Banque Saudi Fransi branches And For more information, please visit the fixed deposit account page on Banque Saudi Fransi website or contact us through FranciPhone.
  • How can I open a current account?
    You can open a current account by visiting any of the Banque Saudi Fransi branches And For more information, please visit the current account page on Banque Saudi Fransi website or contact us through FranciPhone.
  • When can I use FransiPlus?
    You can access FransiPlus at any time to perform transactions or check your account.
  • Can I pay my Credit Cards by FransiPlus?
    You are able to pay your credit card settlements by our credit card option, click on the tab and you will find it easy to apply.
  • Can I transfer money today and take it out at the cash machine/branch?
    You are able to do same-day/ next day transfers 7 days a week (subject to available funds in your account). However at certain times of the day this service will not be available while we run daily updates on our computer systems.
  • Do I earn reward points when using my Supplementary & low limit cards?
    Yes. All points get accumulated under the primary card.
  • Can I share my BSF Credit Card privileges with my family members?
    Yes, you can. And we've made it so much easier than ever before. Now, you can give supplementary cards to any of your immediate family members who are over 18 years old, including your wife, son and daughter. As we appreciate family, there is no cap to the supplementary credit cards. You can also set a separate credit limit for each card, giving you full control.
  • Can I personalize my accounts?
    Yes, the personalization option enables you to name any account and select any desired alert which will notify you on your FransiPlus screen once you log in.
  • Can I transfer funds in different currency?
    Yes, FransiPlus provides you with online cross currency transfers. Given that you have sufficient funds, you will be able to transfer any amount up to SAR 30,000 each day your limits.
  • Can I contact BSF through FransiPlus?
    Yes, Fransi Plus includes a user Friendly CONTACT US option that enables you to send to BSF any questions, inquiries.
  • Will all transactions done using my BSF Credit Card earn me free reward points?
    Yes, excluding cash withdrawal/transfer and SADAD payments.
  • Is it possible to terminate the contract before the specified period which is agreed upon in the agreement?
    Yes, but the terms and conditions of the bank will be applied to terminate the contract.
  • How can I earn and collect my JANA Rewards?
    Visit www.fransijana.com.sa and you will find a clear step by step guide to enjoy the rewards with BSF credit card.
  • How can I take advantage of the Easy Payment Plan Program (0% installments)?
    To ensure that all our customers take full advantage of this program, we made it as easy as possible. All you have to do is spend over the threshold required based on the merchant. After which, call the customer service number located on the back of your credit card and request those transactions to be converted as you see fit.
  • Can someone access BSF systems to retrieve my account information?
    To access your account information a hacker will have to try billions of sequences and combinations.BSF employs industry standard levels of encryption to help ensure that the information passed between your PC and the bank is secure. In addition BSF employs a number of security measures and round the clock monitoring to deter hackers and protect your account information that is held within our systems
  • How much does it cost to receive Credit Card e-statements?
    This is a free service.
  • What is the Recurring deposits account?
    This account allows you to contribute with a monthly fixed amount during a specified period. The return is calculated monthly and the longer the saving period is the higher return rate will be.
  • Is there a fee for the EPP program?
    There is a SAR 50 fee per each EPP conversion.
  • Is there a fee for subscribing to Fransi Plus?
    The FransiPlus subscription is free of charge, and most of the features currently available on FransiPlus are free of charge too. However, nominal charges may apply when requesting funds transfers within and outside Saudi Arabia for less price than the branch and subscribing to FransiFlash premium services depending on your relationship with the bank.
  • How can I change my Username?
    Send an email to Request cancellation of subscriber-ID, and include the following: Your Current subscriber ID & CPT numberUse Online Registration process to re-subscribe. Please note that you will loose in this process:
    • All beneficiary information that you defined
    • All transaction history.
  • What should I do if the details on my BSF Credit Card e-statements are incorrect?
    Please call BSF on the phone number that appears on the back of your credit card to report any discrepancy or error in your Credit Card statement before thirty days of statement issuance date.
  • What should I do if my Credit Card e-statements are unavailable on either FransiMobile or FransiPlus or my email?
    Please call BSF on the phone number that appears on the back of your credit card to have it rectified.
  • How secure is FransiPlus and accessing my account information online?
    Our secure server site uses state of the art encryption to prevent anyone other than you from accessing your account online. When you Log On, you will be asked to provide us with your Subscriber Identity Code, and Pass-Code; only after successfully entering the required information will you be able to view and access your accounts. When you enter this data, it will be automatically encrypted, so that no one else can read it. For your peace of mind, we have a number of invisible fraud-prevention checks in place, and our systems are continuously monitor
  • Is it possible to issue cheque book, ATM card or withdraw a cash from such account?
    No, it is not.
  • Is it possible to open multiple accounts under this type of saving?
    No, it is not, only one account.
  • What if I lost my ATM mada card,can someone access my FransiPlus subscription?
    No, because your ATM card number is not used for logging in, it is only used at subscription and for changing the password. Changing the password requires the ATM card number and PIN and after passing this phase, you will be asked for your user ID and password. Unless the person has this information, access is not viable, but to be on the safe side, contact us at 800-124-2121 and notify our employees of the problem and both your ATM card and FransiPlus subscriber account will be disabled.
  • Which number should I call if I have questions about my BSF Credit Card?
    Just call the 24-hour toll-free number printed on the back of your Credit Card and a customer service representative will help you with anything you need.
  • How can I register in JANA rewards program?
    JANA rewards program is available for all BSF individual customers. The registration can be done through logging – in to your page at FransiPlus, the banking service via the internet at www.fransiplus.com, and accept all terms and conditions. You are going to be requested to create a user name and password for JANA rewards program.
  • What is the save to own a home?
    It is a saving account that enables the customer to save the amount of the house (But it is not required to buy a house) that he will own in the future by depositing a principal amount and a monthly financial contribution during the specified period.
  • What is a current account?
    Is an account that enables you to conduct your banking transactions more effectively and it is the main product of the bank. It is your entry into a world of products and services provided by Banque Saudi Fransi.
  • What is a savings account?
    Is an account that you can save part of your money aside and let it grow gradually for a long period of time, while making it available for you to use without any fees .
  • I Forgot my Subscriber-ID, what can I do?
    In order to retrieve the subscriber-ID you may select on “Forget / Unlock username” option and complete the process to be able to retrieve your FransiPlus UserID
  • Are there any hardware or software requirements to access FransiPlus?
    In order to access FransiPlus, you must have Internet Explorer 10 or higher, Latest Chrome, Latest Safari, or latest Mozilla Firefox. If you do not have the latest version, we recommend that you download it from the source. When can I use FransiPlus? You can access FransiPlus at any time to perform transactions or check your account.
  • What should I do if my BSF Credit Card is lost or stolen?
    If your card is ever lost or stolen, call the 24-hour toll-free number listed on the back of your Credit Card immediately. Once you have informed us of the loss, we will block the card from future use and issue a new card to you.
  • Can I transfer my account information to other software?
    If you would like to keep your own personal records, we added the functionality to transfer your information to Excel. Just press the Excel feature button.
  • If you fail to pay one of the months agreed upon in the agreement, what is the procedure?
    If you fail to pay the monthly deposit in the agreed period, the return will not be calculated for this month.
  • If you fail to pay 3 installments or payments for 3 consecutive months, what is the procedure?
    If you fail to deposit for 3 consecutive months, the contract will be terminated between the customer and the bank.
  • What should be done to cancel this service?
    If you decide to cancel your subscription to FransiPlus, then you should write a letter indicating your wish to cancel the service and include your Subscriber ID and your signature.
  • What is FransiPlus?
    FransiPlus is Banque Saudi Fransi internet online banking service that offers you the ability to view your accounts, Cards, and conduct transactions and answer any of your inquiries from the convenience of your home, office, or from any PC in the world.
  • How user friendly is FransiPlus?
    Fransi Plus has been made as friendly as possible for your convenience. Also, FransiPlus Contains a Demo option that will help you understand all our services just by clicking on the Demo button.
  • Forgot password, what can I do?
    Forgot Password process is also online, simple & secure. Follow the four simple steps below to set new password:
    • Click on Forgot Password in top left corner of the screen
    • Enter your BSF primary mada card & PIN number
    • Enter any of your BSF 11-digit account number
    • Enter your existing subscriber-ID, new password (7-10 characters) and reconfirm it
    That's it and you can login to FransiPlus with the new password immediately!
  • Is it possible to trace a transaction by FransiPlus?
    By using the account search option, you are able to search any transaction that took place through a normal transfer, at a POS or at an ATM.
  • Can I keep record of my (Debit/Credit) accounts?
    By using our Beneficiary Setup option, you are able to save any account at BSF By create a name for them. This feature will simplify the process of transfers by keeping these accounts available for future transfer transactions.
  • What are the different types of credit cards offered by BSF?
    BSF holds one of the most various options of credit cards in the Kingdom. BSF also provides options between conventional or Islamic on a large portion of card options. BSF offers both VISA and MC products. The credit card range starts from VISA/MC classic all the way to VISA Infinite or MC World. If you are a traveler, one of BSF AFKL credit card will fit you perfectly.
  • What kind of special rewards can I earn with my BSF Credit Card?
    BSF always appreciates its valued customers. A way of giving back is through the rewarding programs through our co-branded credit cards and/or rewards through BSF Jana program.
  • When will my rewards expire?
    As we want all our BSF customers to fully enjoy the rewards gained, the expiry for Jana points is 3 years. In regards to AFKL Miles earned, they expire in 20 months.
  • Does BSF offer a credit card specially designed for women?
    As we value all of our clients, we have launched a specially designed VISA Signature credit card for women. It embodies prestige, class and exclusive benefits as it should. It is adorned with a diamond to reflect the success of our female cardholders.
  • What are the special privileges does a BSF credit card offer?
    As a BSF credit cardholder, you will enjoy a vast variety of benefits. The list is vast and consists of Jana rewards program, ability to have 0% installments with participating merchants and a host of exclusive BSF discounts. This is just a glimpse of BSF credit cards objective of providing the best and most useful benefits all year round.
  • Who can subscribe to FransiPlus?
    Any Individual/ Joint Private customer that maintains an account with us and has a valid ATM card issued by BSF can subscribe to this service by registering online.
  • What are the accounts that I can view?
    All accounts held under your name even if opened after registration can be viewed. This includes current, saving, credit card, and time deposit accounts. As for your investment accounts, you will be able to see the sum of your portfolio holdings.
  • What if My mada card is expired?
    A valid mada card is required for subscription, But if you are already subscribed and the mada card got expired changing the password is not possible and will not affect your FransiPlus transactions.
  • What can I do to Re-Activate my Subscriber-ID?
    A customer may get suspended if he types a wrong password 5 times In order to re-activate the subscriber-ID you may select on “Forget / Unlock username” option and complete the process to be able to access your FransiPlus account:
  • What are the advantages of having a credit card?
    A credit card is a flexible and convenient payment method. You can use it at any point of sale or ATM that accepts MasterCard or VISA to pay for anything you want. It lets you pay for what you need today and pay back later in full or in convenient installments. Using a credit card is the safest method compared to carrying cash, especially when travelling. You can even withdraw cash in the currency of the country you are in.
  • What are the features of a Recurring deposits?
    • The minimum of the initial deposit starts from 5000 SAR to 1 million SAR.
    • The monthly subscription minimum is 500 SAR per month.
    • This product is only provided for customers.
    • It is available in Saudi Riyal only.
    • The saving period ranges from 1 year to 5 years.
    • The deposits are collected only according to the Gregorian calendar.
    • The possibility of opening multiple accounts under this type of savings.
    • The returns are paid when the contract is ended with the invested amount.
    • Access the account through electronic channels.
    • Fixed interest.
  • What are the features of Recurring deposits?
    • The minimum of initial deposit is 10000SAR and more.
    • The monthly subscription minimum is 1000 SAR per month.
    • This product is provided only for retail customers.
    • It is available in Saudi Riyal only.
    • The saving period ranges from 1 year to 10 years.
    • The deposits are collected only according to the Gregorian calendar.
    • The returns are paid when the contract is ended with the invested amount.
    • Access the account through electronic channels.
    • Fixed interest.
  • What is a fixed deposit?
    • Profit rate is higher than other accounts
    • Guaranteed profit margin
    • Different periods of time and the possibility of extending the period at maturity date
    • There is no account limit
    • Account in Saudi riyal or foreign currencies
    • Two business days’ notice to prevent account rollover
    • A letter of credit and a letter of guarantee are allowed
    • Authorized Letter of Credit (LC) and Letter of Guarantee (LG) facilities
  • What are the features of a fixed deposit?
    • Profit rate is higher than other accounts
    • Guaranteed profit margin
    • Different periods of time and the possibility of extending the period at maturity date
    • There is no account limit
    • Account in Saudi riyal or foreign currencies
    • Two business days’ notice to prevent account rollover
    • A letter of credit and a letter of guarantee are allowed
    • Authorized Letter of Credit (LC) and Letter of Guarantee (LG) facilities
  • What are the savings account features?
    • No minimum limit for account opening
    • Guaranteed profit margin
    • Profit is added to the account every 3 months
    • Electronic banking services (FransiPlus, FransiMobile and FransiPhone)
    • Account in Saudi Riyal or foreign currencies
    • Quarterly statement of account
    • Cash withdrawals and deposits
    • Check deposits
    • Notification by text message
  • What are the benefits of current account?
    • No a minimum balance required
    • Available in Saudi Riyal and major currencies
    • Free check book
    • Free ATM card accepted worldwide
    • The possibility of issuing an additional card to a family member for free
    • Free monthly statement
    • Possibility of transferring the salary
    • Free SMS and email notification service
    • Payment of service bills through SADAD service.
    • Conduct domestic and international transfers
    • IPO services.
  • What are the services and transactions offered by Fransi Plus?
    • Manage your Accounts: Gain full access to your accounts products and transactions
      • View your account balances and transactions history
      • View Daily Transaction Limits
      • View your products (Term deposits, Loans, Credit Cards, Insurance, Investments etc)
    • Search your accounts based on various criteria such as transaction type, date, amount etc Pay Your Utility Bills: Avoid queues & parking problems - paying your bills online is fast & simple
      • Manage bill beneficiaries (Add, Delete and Modify)Receive your telephone and electricity bills online
      • Pay Bills from account or Credit Card.
      • Make one time payment or setup beneficiaries for regular payments
      • View bill payment history
    • Transfer: funds to anyone, anywhere, anytime
      • Transfer funds outside and within Saudi Arabia, to another Banque Saudi Fransi customer or within your own accounts
      • Make one time transfer or setup beneficiaries for regular transfers
      • View funds transfer history
      • Manage beneficiaries (Add, Delete and Modify)
    • Manage Your Credit Cards
      • Activate your newly issued credit card
      • Settle your Banque Saudi Fransi credit cards
      • Add money to your credit card if traveling abroad for higher spending limit
      • Transfer amount from your credit card to your current account
    • Value Added Services Services: that allow you to organize and manage
      • Update your contact information
      • Request Cheque book and accounts statement
      • Project your balance with Personal Financial Organizer
      • Setup aliases for your accounts and credit cards
      • Exchange Rate Calculator
      • Stop your mada card if lost or stolen.
    • FransiFlash - Mobile SMS Services: Receive SMS messages on your mobile phone for your accounts, credit cards, investments, utility bills etc.
  • What could I do to protect my account(s) and personal information?
    • For a start, make sure that no one else knows your Subscriber ID and password, including the bank's employees. Be sure to exit FransiPlus before you leave your PC, so that no one can access your account from your PC in your absence. If you believe someone may have your Subscriber ID and your password, please call 800-124-2121 to have this information changed as quickly as possible.
    • Check your account regularly. If you think there is a transaction showing in your account that you do not remember making or if cash has been transferred unexpectedly - note down the details and report the details to us immediately
    • Do not open emails from unknown sources. If you are in doubt about the source of an email, do not open the email; simply delete it without reading the content.
    • Install an anti virus software on your PC. It is recommended that you purchase and install anti-virus software on your PC. Contact your local computer retailer who can provide you with advice about purchasing a suitable program. Having installed a product it will require to be updated regularly to ensure your system has the latest available protection because of the large number of new viruses that continually appear.
  • What is required for registration?

    In order to register online, you will need your ATM Card Number and PIN. You will also need to have your Credit Card/ Account information handy.