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Your Visa Al Fursan Credit Card from Banque Saudi Fransi is a card designed especially for travel lovers. Your Visa Al Fursan Credit Card enable you to earn miles when using the card for purchase inside or outside the Kingdom and enjoy many exclusive benefits with Al Fursan Program from Saudia Airlines.


Privileges

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  • Quick and improved performance

  • Simple and easy interface that suits all users

  • Improved customer experience

  • Unified experience across platforms



FAQ

  • How can I obtain a Credit Card from Banque Saudi Fransi?
    Simply visit the nearest Banque Saudi Fransi to request your Credit Card or call Fransi Phone on 800 124 2121 (if within the Kingdom), or +966 92 0000 576 (if overseas).
  • What if I forget my PIN code?
    You can reset your PIN code easily through Fransi Plus or Fransi Mobile.
  • What happens if I lose my card or if my card is stolen and how can I request a replacement card?
    In case of loss or theft of your card, immediately call 800 124 2121 (if within the Kingdom), or +966 92 0000 576 (if overseas) to stop your card. You may visit the nearest branch to issue a replacement card instantly.
  • What is mada Pay service?
    mada Pay is a mobile application that provides Banque Saudi Fransi cardholders a convenient and new way to pay for purchases at stores through Android-based mobile devices by simply adding their cards into this application safely and securely. For more information on how to use the mada Pay service, please visit Mada Pay page
  • How can I activate my Banque Saudi Fransi Credit Card?
    You can activate your card through our e-banking channels “Fransi Plus” or “Fransi Mobile” or by simply calling “Fransi Phone”.
  • How can I benefit from the YQ airport meet and assist service at airports?
    Simply visit Visa Middle East website and enjoy 25% discounts off retail rates with your Banque Saudi Fransi Al Fursan Platinum card. Booking must be made at least 72 hours prior to commencement of travel. Offer not to be used in conjunction with other promotions. Cardholder can also book other services such as limo transfer, visa on arrival, baggage porters, etc…
  • What are the airport lounges that can be accessed with Visa Al Fursan Signature Credit Card and what are the terms and conditions related to LoungeKey?
    To know more about the airport lounges that are subscribed, please visit www.loungekey.com or download the LoungeKey application on your smart phone. Please note that your Visa Al Fursan Infinite Card from Banque Saudi Fransi provides up to 12 complimentary access / visits per calendar year to subscribed lounges by the actual cardholders only. Just simply present your Banque Saudi Fransi Visa Al Fursan Infinite Card and identify yourself as a LoungeKey member to gain access, additional guests will be charged per visit. Supplementary cardholders will enjoy the same features and benefits of the primary cardholder. Following are the terms and conditions:
    • To be eligible for the 12 visits, the Cardholder needs to complete one (1) international transaction in each calendar year (Eligibility Condition). Minimum transaction amount should for a value of $1 (PoS or e-Commerce or Re-curing transactions where issuing bank is not located in the country of transaction - spends may take up to 15 days to register with LoungeKey)
    • The Cardholders will be initially assigned one (1) complimentary visit to utilize across Cardholder each year prior to meeting the eligibility condition. The Cardholder becomes eligible for the 11 additional visit entitlement the year
    • Annual lounge visit entitlement and the requirement to meet the eligibility condition will reset from 1 Jan in subsequent years
    • As part of the default option, any lounge visits outside Visa Lounge Entitlement will need to be paid for by the Cardholder (Visit will be charged directly to the card by LoungeKey)
  • How can I benefit from the Concierge Service?
    With Global Concierge Service, you can rest assured that you are in good hands. This service is tailored exclusively for
    Visa Al Fursan Signature  cardholders, which provides complimentary concierge help for everything you need whether it is
    for personal or business related. It is available in different languages to meet your needs.
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    The Global Concierge Service saves you precious time and efforts and is available 24 hours a day, 365 days a year,
    employing a network of world-class resources to offer solutions and recommendations tailored precisely to your
    requirements. The service also keeps track of your profile with time, ensuring that your individual expectations and
    preferences are fully understood. The Concierge Service categories are as per the following:
    <ul>
        <li>Travel: information and reservation assistance for travel and hospitality</li>
        <li>Entertainment and Leisure: international dining and luxury leisure services</li>
        <li>Retail and Personal Services: domestic services, delivery services, transportation services, life event
        management and emergency services</li>
    </ul>
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    For more information, please contact your Global Concierge Service by calling 8008443488 (within the Kingdom of Saudi
    Arabia) or by calling +97143611234 (if overseas). Alternatively, you can contact the concierge via email at: <a href="[email protected]</a">mailto:[email protected]">[email protected]</a>